Are there any tokens provided on Premium account?

Yes, user’s subscribed to Premium account is awarded 2 fuel tokens every month on renewal date irrespective whether user subscribed for monthly or yearly billing. These 2 tokens can be only used for AXEL Go services like – Share while your account is active. In the event of any issues of token not received on time please contact Customer Support and will be able to resolve the issues quickly

What is AXEL Go

AXEL Go is a quick and easy way to transfer your files while on the go. That’s why we’ve created a way for you to send files directly from your mobile device with express delivery to anyone, anywhere, instantly! Our technology operates on a decentralized network, which allows for greater privacy as data passes through a single point rather than through a number of different points. It is built to harness the power of both IPFS (Interplanetary File System) and Blockchain simultaneously. Both are decentralized technologies but IPFS provides the power of file encryption along with a more secure form of retrieving content. With IPFS, content is called by a unique hash, rather than by its location address on some centralized server. This approach alleviates users of having to keep their files on one centralized server that could expose all of their data if its’ security was ever compromised. Combining these two forces is what gives us the unique advantage of being able to encrypt, store, and share large files in a secure way where data remains private

Is Password and Passphrase important to Sign In?

Yes. Password and Passphrase both are critical for the security of your account and also to the wallet it holds, due to this built-in security feature if you forgot your password or have not set the passphrase then we cannot recover your password or passphrase

How can I delete my account?

You can delete your account all by yourself.

Navigate to ‘Subscription’


In Subscription management page on the right side you will see a ‘Delete account’ option, click on ‘Delete Account’

Click on ‘continue’

You need to enter the Verification code. Verification code is to the registered email Id, Enter the code and click on ‘Delete account’ button

Click on ‘’DELETE ACCOUNT’ the account is now permanently deleted from the AXEL Go. All files shared previously, documents stored in online storage will no longer be accessible.

 If you need help, simply reach us at AXEL Support by email, chat or call and we will ensure it is completely removed from the AXEL system

How to recover deleted files?

If the file is pinned then you can no longer recover the files. If the files is saved in online storage or CloudLocker then the deleted files can be recovered from Trash.

How to buy AXEL Token?

Join on ProBit Exchange, Crex24 and WhiteBIT to purchase AXEL Tokens. We’re currently trading under the ticker $AXEL paired with $BTC.
Fuel Tokens can be directly purchased using AXEL Go app via PayPal or Credit card. You can also using BUY NOW from mobile wallet

I don’t get your emails

One of the big reasons that your emails go to spam is that spam filtering has become more rigorous. Webmail providers are simply cracking down on spam. However, the filters aren’t 100% accurate, so sometimes legit emails go to spam too. We recommend you mark at least one of our email as Not Spam and the filters will work to keep legit emails directly to your Inbox