There are multiple ways to capture crash logs whenever you encounter an error on iOS. The easiest ways are:

  1. Using Contact Support
  2. Downloading the AXEL Go crash log on your iOS device

Option 1 – Using Contact Support

  1. Go to Settings
  2. Tap on Contact Support
  3. Tap on Send

Option 2 – Download AXEL Go crash log on your iOS device

  1. After a crash or error:
  2. Open iPhone Settings
  3. Click on Privacy  
  4. Select Analytics
  5. Select Analytics Data
  6. Search for the name ‘AXEL Go’
  7. You will find crash logs with the date